Shipping and Returns

Returns and Exchanges

In the unlikely event your item is defective or damaged on arrival, please contact us within 48 hours and we will do our best to rectify the situation. All items are checked and checked again before packing!
If you change your mind on an unwashed and unused item you are welcome to post back for an exchange. Once we confirm the item is still in brand new condition, a credit for the item’s value will be added to your account on our website for you to purchase an exchange. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers. We do not refund for change of mind.

Faulty or incorrect goods are welcomed to be returned for a replacement. Please contact us for details on how to exchange. We will reimburse shipping costs if we receive the return postage receipt with the returned item.

 

Shipping 

Orders are shipped to anywhere within Australia for a flat rate of $10 (FREE over $149). We post daily Monday to Friday and endeavour to dispatch orders the next business day.
We post Australia Wide via Australia Post. A tracking number will be provided as soon as your order is dispatched.
Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings

 

GET IN TOUCH

We'd really love to hear from you. Have a question for us? Perhaps about an order, a product, or what you should name your pet goldfish?… anything we can help with!

Don’t be shy - we promise we are very kind.

Contact us

hello@lunchd.com.au
For more information

orders@lunchd.com.au
For questions about Orders

 

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Returns Policy

Shipping Policy